Troubleshooting & FAQ

Troubleshooting Tips

Before calling Lynx, please read the following trouble shooting tips:


Grill burners will not light

  1. Press and hold the ignition button, you should hear a clicking sound. The ignition button is located on the right side of the grill control panel (left side on 27" models).
  2. If you do not hear a clicking sound when pressing the ignition button, replace the 9-volt battery (see Use and Care manual).
  3. Burner knob must be in the "LITE" position.
  4. If using bottled liquid propane, the propane tank valve must be open. Turn counterclockwise to open.
  5. the valve was open, turn clockwise to close and then open slowly.
  6. Check gas hoses to ensure they are straight, if kinked straighten hoses.
  7. Be sure the liquid propane tank is filled, if not remove and replace the tank.
  8. When lighting the rotisserie, turn the control knob to the "LITE" position and also press and hold the
  9. red button above the rotisserie burner knob while pressing the ignition button. When the rotisserie burner ignites, continue holding the red button for approximately 4-5 seconds.

Halogen Grill Surface Light is not working

  1. Press the grill light button. This button is located on the left side of the grill control panel.
  2. Check the rotisserie motor (instructions below). If neither device is operating, check that the grill is plugged in to a working outlet.
  3. On cart models, be sure the primary electrical connection is plugged into a working outlet.
  4. Replace the halogen light bulb by removing the glass lens covering the light bulb (see Use and Care
  5. Manual)

Rotisserie Motor is not working

  1. The rotisserie motor must be switched on.
  2. The rotisserie motor must be plugged into the rotisserie motor jack located on the left side of the grills control panel. (27" models plug directly into an electrical outlet)
  3. Check the halogen grill surface light (instructions above). If neither device is operating, check that the grill is plugged in to a working outlet.
  4. On cart models, be sure the primary electrical connection is plug into a working outlet.

Grill is not hot enough

  1. For best results, preheat the grill before cooking. To preheat the grill light all surface burners, turn each burner control knob to high and close the hood. Preheat at least 15 minutes. After preheating, turn off the burners not required and adjust the control knob to the desired cooking temperature.
  2. If using bottled liquid propane, the propane tank valve must be open. Turn counterclockwise to open. If the valve was open, turn clockwise to close and then open slowly.
  3. Check gas hoses to ensure they are straight, if kinked straighten hoses.
  4. Be sure the liquid propane tank is filled, if not remove and replace the tank.
  5. Check for proper spacing of briquettes (see Use and Care Manual)
Note: The grill must be operated on the fuel that it has been configured for. Check the serial plate located on underside of drip tray or inside the grill cart cabinet for information on the type of fuel (LP or NG) for your grill. Natural gas grills should have a gas line that measures ½ to ¾ inch ID. (see Use and Care Manual for more information)

FAQ's

How do I clean the inside of the grill? Why should I keep it clean?

The grill should be cleaned from time to time for optimum performance. To remove the heavy grease the grill can be pre-heated with the hood down. Any commercially available oven/grill cleaner can be used to remove the heavy residue from the inside of the hood sides and across the inside rear of the grill. Be careful not to use cleaner on the cooking grates.

How often should I replace my briquettes? Briquette trays?

The briquettes are produced from a dense porcelain material and will hold up for many years. They will become discolored from grease and food droppings but this does not alter their performance. In the event a briquette becomes cracked or broken it can be replaced by removing the spring clip.
Briquette trays are made from heavy gauge SS but some marinades can be very acidic and cause corrosion over time. Replacement trays (with briquettes) can be ordered from Lynx. Also, individual briquettes can be ordered in boxes of 35 and be sure to order clips if necessary.

Why doesn't the lid sit flush?

The springs are made of high quality tempered steel and are designed to last. However, if the hood is not sitting flush one of the hood springs may have fallen off, broken or stretched. Springs are easily replaced and can be ordered from Lynx.
Also, the hood may become slightly twisted during shipping. This is easily remedied by grasping the hood handle with both hands positioned at each end of the handle. Lightly 'torque' the hood down in the direction where the hood was sitting higher off the grill. Check that it is level. It may require two or three similar adjustments before it will sit level on the firebox.

Why are my cart doors uneven?

The cart will flex on uneven surfaces so all wheels remain in contact with the ground. This may cause misalignment of the doors and may be corrected by slightly re-positioning the grill. Also, nylon spacers, available from Lynx, can be placed on the hinge pin to adjust door height.

Should I cover my grill for winter or if I'm away?

Yes, it is always a good idea to install the grill cover to keep moisture, dust, leaves and tree sap from affecting the surface. This is a particularly good idea if the grill will not be used for prolonged periods. -see page 16 of the Owner's Manual

If I don't cover my grill does it void the warranty?

No, not using a cover does not void the warranty but it is just good practice to protect the product from the elements. Please note, any surface rust or containments are not covered by the warranty and can usually be removed with commercially available cleaners.

Why don't you have covers for the accessories?

Lynx is working on a full array of covers to be used on the full line of products. These will be early 2011.

Are the grills 100% stainless steel?

Yes, all the steel used in construction of your Lynx Grill is stainless steel.

Why don't my briquettes stay white? How do I clean them?

The briquettes will almost immediately lose their white appearance. This has no effect on their performance. However if they become clogged with marinade and particles they can be lifted out of the grill and brushed off with a BBQ brush. It is important to make sure the spaces between the briquettes are kept free of debris for optimum performance and even heat.
You could also turn the trays upside down in the grill and run the burners for a while to bake off the debris. This would make them easier to brush off.
-see page 17 of the Owner's Manual.

How can I keep my grates shiny?

Under normal use the grates will cease to have the shiny appearance. This does not affect performance in any way. Lynx does recommend that you brush the grates clean every time before using. Dirty grates will affect the taste of the food.

Should I remove the cutting board from the prep center?

Yes, both for sanitary purposes and to protect it from swelling due to exposure to rain. We recommend that the cutting board be stored indoors when not in use. In more recent production the maple cutting board has been replaced by a bamboo material that is a lot less prone to swelling and warping. These new boards can be used to replace the maple boards. You can order them directly from Lynx.

ELECTRICAL

Will the grill still work if I remove the battery pack?

Grills produced before 2006 need the battery pack in order to operate the ignition. After 2006 all grills should be plugged in and operated without batteries.

I have technical background, what are the electrical readings at various points on the grill?

Here is the expected voltage reading at various points in the grill. A) At the GFI protected plug: 110 – 120 volts AC.
B) Transformer output lead: 12-14 volts DC.
C) Hot Wire Ignition Module Output: 3 volts DC

D) Hot Wire Igniters: 2.2 volts DC
E) Hot Surface Ignition (HSI) igniters: 12 volt DC (2010 models and later)

How do I replace the light bulb?

Pry off the glass lens. Extract the bulb and be sure not to touch the new bulb with bare fingers. (use gloves or a cloth).
-see page 21 of the Owner's Manual

Why don't my lights turn off?

The transformer may have been plugged in to the lead marked "Accessories" rather than the lead for the grill. Also, check the operation of the switch. Press the button and if it doesn't return to the 'off position' the grill may need service.

My lights and rotisserie work but my igniters don't glow.

The control module may have failed. This will require a service call.

Why does my rotisserie motor only work on one speed?

The rotisserie motor is a three speed motor. If it can only be adjusted to one speed it may need service. Call the Lynx service number for assistance.

Do I need to plug the transformer in?

Yes, the transformer needs to be plugged in so the lights and rotisserie motor will operate. In addition, all grills produced since 2006 need to be plugged in to power the ignition system.

What is a GFI?

GFI stands for Ground Fault Interrupter. It is a safety device which shuts off power if it detects a current to ground. It can be re-set at the outlet by pushing in the indicated button. If it trips repeatedly you should investigate the cause of the problem.

WARRANTY


Where do I find the serial number and model number?
This information is on the back page of your Owner's Manual. It can also be found on your grill as explained below.
This information is on the rating plate located on the underside of the drip tray. On cart models it is inside the cart on the left panel.
-see page 22 of the Owner's Manual

Why do I have to pay for shipping and handling for parts covered by warranty?

The Lynx warranty policy provides for free parts available at the factory location in Commerce, CA. A shipping and handling charge is applied if parts need to be packaged and shipped nationally.

What if I can't find the model and serial number?

You will be asked for a copy of proof of purchase such as your sales invoice. In most cases this will suffice.

Why do you need to know the model and serial number?

This is important information to help us identify the date of production which details the construction of the grill in order to diagnose any problems and identify the correct replacement parts.

GENERAL INFORMATION


I cannot find my owner's manual, where can I get a copy?

The Care & Use manual is available on our website at www.lynxgrills.com You can also call Lynx and request a copy at 888-289-5969.

What is the wind baffle for? Why do I need it?

The wind baffle has been integral to the grill construction since 2008. Prior to that it was an optional part that slides over the leading edge of the rear hood. This will block the wind from pushing the heat to the front panel and damaging the controls and knobs.
-see page 8 of the Owner's Manual

I just converted the gas type for my grill and it does not seem to be burning correctly.

Confirm the correct orifice size; the number is stamped on the orifice. The correct sizing is included on the instruction sheet shipped with the conversion kit.

Why do I need to pre-heat the grill?

Lynx grills are made from heavy gauge stainless steel. The mass of the steel must be brought up to temperature before starting to cook, just like your kitchen oven. Otherwise it will not hold a steady and even temperature. Pre-heating usually takes about 15 to 20 minutes with the hood closed. Do not leave the hood down with all burners on high for periods longer than that.

-see page 12 of the Owner's Manual

Should the lid be up or down for cooking?

In general, if you are grilling with the burners on the high setting the lid should be up. Typically, if all burners are on high the temperature will be too hot for most cooking if the hood is kept closed. If the burners are set to medium or low or if you are using indirect cooking, the lid can be left down.

I get water in the drip tray? How do I get rid of it?

In heavy rain storms the water will accumulate in the drip tray if the grill is not covered. On recent models Lynx has included a water-tight plug towards the front of the drip tray. Roll the drip tray towards you, identify the plug and position a bucket under the plug. Remove the plug by pushing up from the underside and water will drain into the bucket. Replace the plug. With older grills carefully extract the drip pan and dump out the water.

-see page 17 of the Owner's Manual

How long should it take to rotisserie my chicken?

With the lid closed you can cook a 4 - 5 lb chicken in 1 to 1 1/2 hours. Check the chicken and baste occasionally if needed (rotisserie cooking is self basting) until the internal temperature reaches 160 degrees F. You should always use a food thermometer as a final guide to 'doneness'.

Where do I find cooking tips?

Many commercially available cook books have grilling tips. The internet is a valuable source for cooking tips.

Can I use charcoal in a Lynx grill?

No, this is a dangerous practice. Charcoal should never be added to the grill.

How do I use the smoker box?

The smoker box allows you to place damp wood chips over a burner to impart a delicate hint of wood smoke to your cooking. Specific instructions are in the manual.
-see page 15 of the Owner's Manual

INSTALLATION


Where do the wires on the side burner hook up to?
These wires connect to the grill as these wires energize the igniters and lights of the side burners. Refer to the manual for proper connection procedures.

How do I hook up my Lynx side burner if I don't have a Lynx grill?

There is no way to connect Lynx accessories to other manufactures' grills. However, a kit is available which provides a separate transformer and switch kit in order to operate the side burners once plugged in to a dedicated outlet.

How do I hook up my Lynx side burner to an older Lynx grill?

There are wiring adapter kits available from Lynx. Call customer service at 888-289-5969.

GENERAL OPERATION


Why do the burners take so long to light?
If the grill has not been used for a while the air must be purged from the burner. This could take slightly longer than normal. Once you smell gas and if the burner is not lighting immediately turn the knob to 'OFF' and wait 5 minutes before attempting to light again.
-see page 10 of the Owner's Manual

Why does the ProSear burner take so much longer to light?

This burner has a larger volume than the regular burners and must fill with gas before it will ignite. If it has not lit within 10 seconds immediately turn the knob to off and wait 5 minutes before attempting to light again.

Why won't the rotisserie burner stay lit when I first light it?

The rear rotisserie burner is equipped with a safety device. When first lighting this burner you must continue to press the knob in for up to 20 seconds until the thermocouple sets. This is similar to the system on your home water heater. Once you may release the burner knob the burner should remain lit. if not, repeat the process outlined above.

-see page 10 of the Owner's Manual

PERFORMANCE


My grill runs on bulk LP and doesn't get hot.
There are two important considerations when installing a grill to operate on bulk LP; first, it is important to have a dedicated gas line with the correct diameter supplying the grill, this information is located on page 43 of the manual.
Secondly, the grill must be equipped with a convertible appliance 4/11 regulator. It is critical that the regulator is configured for LP. This is accomplished be reversing the pin under the brass cap. More detailed instructions are available in the manual.
-see page 33 of the Owner's Manual

Why do I need to burn particles off the ProSear burner?

The surface of the ProSear burner must be kept clean for efficient operation. This is most easily accomplished by running the burner on high for 5 or 10 minutes after you are finished cooking with it. This will burn any particles to ash which then can be easily brushed away.
-see page 13 of the Owner's Manual

Why is the heat uneven?

There are a number of possible reasons why your grill is not heating evenly;

A. First and foremost, if it is a Propane grill check the bottle for adequate gas.

B. The grill requires proper pre-heating before cooking.

C. There may be insufficient gas pressure.

D. Spiders have a habit of climbing into burners and orifices and blocking gas flow.

E. Burner ports may be clogged; these should be cleaned on a regular basis.

F. The briquette trays may be clogged. Remove the trays and brush off any excessive residue.

G. The burner air shutters may not be adjusted correctly. Each burner should have nicely shaped blue cone flames with no yellow tipping. The flames should be stable and on the burner. See page 35 of 
the manual for correct air shutter adjustment.

H. Earlier versions of the ProSear models did not have a fire box barrier which separates the ProSear 
burner form the conventional "H" burners. The barrier keeps the heat from the "H" burners from escaping. This barrier can be ordered from Lynx grills.

Why is my grill slower to heat in the winter?

The grill must overcome the lower outdoor temperatures in the wintertime. Also the grill may be competing for the same gas supply that is being used for a furnace, fireplace or pool heater which will reduce the flow of gas.

Why did my knobs melt and fall off?

First of all, if this happens, do not touch the knobs; turn off the gas using the shut-off valve at the gas supply.
If burners have been left on high with the lid down for a prolonged period during breezy conditions heat will be pushed towards the front of the grill and onto the control surface. At times there will be sufficient heat to melt the knob inserts. Precautions should be taken when running the grill burners on high with the hood down. Never leave the grill unattended.
-see page 8 of the Owner's Manual

Why do flames come out of the front panel or why is my front panel discolored?

First, immediately turn off the gas supply at the shut-off valve.
The burner may not be fully seated on the orifice and if so, gas will escape before entering the burner and create a flame coming out of the front panel. You should always confirm that the burners are seated correctly when replacing them or before using the grill.

– see page 17 of the Owner's Manual.
If the burners are in place it may be a leak at the gas valve. Do not use the grill and call Lynx for service. Wind could also cause this condition.
-see page 10 of the Owner's Manual

Why is my ProSear burner howling?

In cooler temperatures propane gas, which is heavier than air, may flow off the ProSear burner surface and re-enter the burner venturi causing an internal flame. This is characterized by a 'whooshing' sound. If this happens, turn off that burner valve and then restart the burner.
-see page 11 of the Owner's Manual

Can I use my grill without the briquette trays in position?

No, you should always ensure the briquette trays are in position. This helps distribute the heat evenly and also protects the burners from grease drippings.

I have a LP and the flames are very low, not enough heat.

Propane tanks are fitted with a special metering device that restricts gas flow if it detects a sudden on rush of gas as may be present with a leak. This meter may trip without a leak. First, ensure all burner knobs are in the off position. Then close the valve on the tank by turning the tank valve counter clockwise. Then open the valve very slowly to a fully open position.

Another cause for this may be an empty tank. Again, ensure all burner knobs are in the off position before replacing the tank.

Why won't my side burner light?

The batteries may be dead. Replace the batteries. On 2010 models or later ensure side burner is wired to the grill for power. Check for adequate gas supply (flow and pressure).

My side burner igniters glow but it won't light.

Early versions of the side burners were battery operated. The batteries may have a low charge. Also, there are now wiring harnesses available to enable the side burner to be wired to the grill so the ignition works off of line voltage. This will provide a more positive ignition. The harnesses can be ordered from Lynx.

My Gas Company says I have good gas pressure but the grill doesn't heat up.

The grill needs both good gas pressure and adequate gas volume. A grill may have good pressure but not enough gas flow due to insufficient gas line diameters. This can be checked by using a manometer connected to the gas burner furthest away from the gas supply. Once the water column reading has stabilized then the rest of the valves should be opened to confirm the water column reading has not gone down. If it does go down then this is a strong indication of the lack of adequate gas volume.

Another way to determine this is as you turn on additional burners the flame height decreases.

Why doesn't the grill light even though the igniters are glowing?

The igniters need to receive an adequate electrical voltage to create enough heat to ignite gas. There may be enough to cause a glow but not to generate the required heat. This can be checked by reading the voltage across the igniter element. The minimum reading should be 2.2 volts on grills from 2007 to 2009 and 12 volts on 2010 grills and later.

Why do the burners light with a pop?

This is an indication of delayed ignition. Too much gas has accumulated prior to igniting. It is good practice to first push the knob in for 2 seconds to initiate the igniter glow and then rotate the valve to HI to start the gas flow. If there continues to be a 'popping' sound the igniter voltage should be checked to ensure the glow wire is heating properly.
Other causes for this could be low gas pressure, igniter position to the burner, air shutter settings and spark igniters, if present, grounding to the unit. In these cases you will require service.

Why is my spit rod jumping out of the motor?

The spit rod has a special groove on the right side which is designed to rest in the rollers mounted to the hood side piece. If the spit rod groove is not on the rollers, check to be sure the spit rod is inserted all the way into the motor. Also, ensure the meat product is balanced on the spit rod for even rotation.
On occasion, the motor bracket may be out of position. Loosen the two mounting screws and re-position once the grill cools.

-see page 15 of the Owner's Manual

How do I check for gas leaks?

If you smell gas immediately turn off all control knobs and the manual supply valve. Then refer to the Owner's Manual for proper procedures for checking for leaks.
-see page 34 of the Owner's Manual

Why does the hood bow at the back?

Lynx Grills are professional high output grills. All of the heat produced by the grill is vented out the rear of the grill. The long expanse of the hood will cause it to bow under heat. Once it cools off it will restore to its' original shape.

What causes yellow flames?

This is usually a sign of an incorrect air shutter setting. Please see the Care & Use manual for proper adjustment procedures.
-see page 35 of the Owner's Manual

The valves are on but there seems to be no gas.

If this is occurring a spider may have blocked the burner venturi or orifice. Be sure the knobs are in the 'OFF' position. Remove the burner and inspect the venturi for any obstructions. Also, using a fine pin or needle run it into the orifice to be sure it is clear. If neither of these actions correct the problem there may be an internal blockage in the valve and this will need to be corrected by a qualified service man.

SERVICING THE GRILL


How do I remove the burners?

First, ensure the grill is cooled down. Grasp the burner with both hands towards the rear of the burner and lift the "H" burner until the feet at the rear clear the slots in the burner hanger. Once they are clear slide the burner towards the rear of the unit until it slides free of the orifice at the front. Lift it out of the unit.
On recent production versions of the ProSear burner you will have to remove the screw holding the burner to the rear burner channel. Once the screw is removed, raise the burner at the rear until it is clear of the burner hanger. Then slide the burner towards the rear until it is free of the front orifice.

Where are the orifices?

The orifices or gas jets are assembled to the gas valves which are attached to the gas manifold which is positioned across the front of the grill behind the front panel. Each main burner is mounted onto an orifice and this is how the gas is directed to the burner. It is critical that the burner is positioned correctly so that the orifice is inserted into the venturi of the burner.

Where are the air shutters?

The air shutters are mounted on the front face of each brass burner. They can be accessed by removing the burner from the grill. The air shutters are mounted to the burner by a screw which can be loosened to enable the air shutter to be rotated. Rotating the shutter controls the air-gas mixture entering the burner. A rich gas mixture causes yellow flames; too much air causes the flame to flutter and to lift off the burner. Adjusting the air shutter allows a correct setting which should result in a nice blue flame with no yellow tipping which does not left off the burner.

-see page 35 of the Owner's Manual